Returns and Refunds Policy

Thank you for shopping with us! We hope you love your purchase, but if you need to return an item, we’re here to help. Please read our returns and refunds policy below.

Return Eligibility

• Items must be returned within 30 days of receipt.

• Products must be in their original condition, unworn, and with all tags attached.

• Certain items, such as personalized or perishable goods, are non-returnable.

How to Return an Item

1. Contact Us: Email our customer service team at support@rtonlinestore.net to initiate the return process. Include your order number and the reason for the return.

2. Return Instructions: We’ll provide you with a return shipping label and instructions on how to send your item back.

3. Pack Your Item: Carefully pack the item in its original packaging if possible. Include a copy of your order confirmation.

Refund Process

• Once we receive your returned item, we will inspect it. If approved, your refund will be processed within 7-10 business days to your original payment method.

• You will receive a confirmation email once your refund has been issued.

Exchanges

• We currently do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.

Shipping Costs

• Original shipping costs are non-refundable. If you received free shipping on your order, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide a replacement or full refund for the affected item.

Contact Us

If you have any questions or concerns regarding our returns and refunds policy, please reach out to our customer service team at support@rtonlinestore.net